Soleasia is an online hotel and boat-booking platform that caters to the discerning needs of a traveler at any time. Presently, this booking engine is available in limited Asian countries with plans for further expansion. They have a comprehensive database of luxury and budget hotels, local inns, private guesthouses, beach resorts, home, apartments and boat cruises. They offer personalized hospitality to all types of travelers.
They are also experts in providing exclusive safari boating service that allows the customer to explore most spectacular water bodies surrounded by an array of wildlife.
Business Challenges that needed attention
- The client wanted to provide users with a full-fledged advanced reservation system.
- They felt the need for an SEO friendly and interactive website that would help the client to build sales through a strong online customer base.
- The client wanted a centralized portal with rich functionalities for streamlining real-time booking, allocations and customer communication.
- They also wanted to incorporate various types of additional hospitality services that could be booked easily while making reservations.
Here’s how we did what we did:
Customer service is good,
but seamless hassle-free booking is even better!
- Our advanced booking engine seamlessly integrated with Channel Manager that prevented double booking issues. The client did not have to monitor the details personally. Any changes in room reservation and cancellation were done and saved automatically. This also eliminated any possible risk of data duplication.
- We also added safari boat booking facility from the portal for added entertainment and leisure. It enabled hassle-free scheduling and cabin booking at any time. You can also get a real-time fleet overview with all bookings, customer details and boat availability.
- We streamlined their accounting process with seamless Quickbook integration. The client could get accurate financial reports with detail analysis. The integration saved time from repeated data entry. Besides the entry was done on a real-time basis which increased efficiency and reduced man-hours. It also reduced possibilities of human error.
- We provided a highly secured system that had defined user roles, user-specific login, permission-based approval system for each task. We also added a separate agent login interface on the website to streamline the entire process.
- The client could also view the details of any person who blocks or books in the history or on real-time, making it easier to identify abuse and usage.
- We incorporated additional facilities like gym, spa, laundry, restaurants along with a variety of exclusive packages for customers to choose from while making reservations. The additional facilities and package implementation will definitely play a role in boosting engagement and revenue generation.
- The client could now manage multiple properties or room allotments from a single login. Multiple allotments could also be offered to different partner groups at varying rates without any hassle.
- With our newly designed smart portal, the client was able to send instant confirmation of reservation to customers. Besides the customer, an auto-generated mail was also sent to the various departments like the resort, accounts and administration with all the relevant booking details.
- Checking real-time availability of rooms on a preferred date at a particular property became easy. Based on which room type and the rate could also be selected.
- Our comprehensive solution enabled the client to send invoices, quotes and confirm bookings in a matter of few seconds. The client could get a consolidated view of all reservations or walk-ins on a single unified platform.
business solution for satisfying travelers
We helped our client to create unique holiday experience for travelers and simplifying the booking process was the ultimate recipe for success. Our centralized platform helped them to maintain the highest level of service through streamlined workflow and a robust booking engine. This not only resulted in an incredible number of positive reviews but also several repeat customers.