Primex is a global manufacturer of synchronized clocks and a leading name in environmental monitoring. They provide synchronized time across entire campuses and facilities while fully automating daylight saving time changes.

Critical Business Challenges

  • Inefficiencies in lead management, quote generation, customer case handling, and billing.

  • Customer order and invoice details weren’t synced, as Zendesk wasn’t integrated with NetSuite.
  • Reviewing quotes, adjusting ticket priorities, and tracking orders from resellers.
  • Using ZoneBilling for managing recurring billing created issues, particularly in creating invoices and processing orders.
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Navsoft’s Solution

  • Implemented Salesforce capabilities like lead, quote, customer case management, and billing and invoicing.

  • Integrated Salesforce with other necessary systems, creating a connected platform.
  • Empowered Primex’s agents with Salesforce tools to deliver superior customer service.
  • Enabled Primex to adapt to market changes and evolving customer demands.

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Key Results

Navsoft's digital transformation initiatives delivered significant and measurable benefits for Primex:

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From Vision To

Execution For 800+ Clients

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