Digital Transformation & eCommerce Solutions - Lotus's

Lotus’s (formerly Tesco Lotus) is a physical retail chain of hypermarkets, department stores, and express shopping centers in Thailand operated by the Charoen Pokphand Group. They have operations in Malaysia following the acquisition of Tesco Malaysia in 2020.

Industry: Retail
Business Type: B2C
Services: eCommerce

Critical Business Challenges

Lotus’s online operations encompass two very different product portfolios: one for FMCG products and another for electronics retail.
Long lead times between order placement and delivery led to inventory consolidation issues and several unhappy customers.
The same delivery time slots existed for all product types, with no flexibility in delivery timings.
No installation slots are available post-delivery of products.

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Navsoft’s Solution

By creating a single virtual storefront for the entire electronics catalog, we ensured that every consumer had access to a seamless online experience.
Warehouse efficiency was improved by splitting inventory across warehouses, and separating the large inventory from smaller items.
Using the consumer’s PIN code as a reference, the system can now route orders to the nearest warehouse that has inventory, resulting in faster order fulfillment.
While placing the order, the consumer can choose an installation slot of their choice for large appliances, thus ensuring a positive buying experience.
Using an automated system, we were able to help map orders by warehouse and provide the customer with a guaranteed delivery date.

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Key Results

Navsoft's strategic e-commerce solutions delivered transformative results for Lotus's, solidifying its position as a leading online retailer in Thailand: