Sports Ticket Booking Platform - Fanatic Sports

Fanatic Sports is a global leader in sports ticketing, hospitality & experiential travel with offices in India, Singapore, Dubai, and North America. They support some of the top sporting events, like the Commonwealth Games, cricket world cups, the Olympics, UEFA European Championships, and Wimbledon, to name a few.

Industry: Travel
Business Type: B2C
Services: Application Development, eCommerce

Critical Business Challenges

Monumental Logistical Puzzle: Managing thousands of tickets, VIP packages, and corporate incentive travel itineraries for events spanning continents.
Lack of Personalization: The goal of delivering personalized experiences was affected by the limitations of their existing systems.
Anxiety of Missing Leads: Having siloed data meant missed upselling opportunities, delayed responses, and no holistic view of the customer’s journey.
The Bottleneck of Manual Work: From initial inquiry to final itinerary delivery, many processes were bogged down by manual efforts.

Navsoft’s Solution

Ticketing Platform Development: A scalable platform that served as the single source of truth for all ticketing arrangements.
Integrated Hospitality Management: Manage tournament tickets, hotel rooms, and travel passes altogether to reduce manual work.
Smart Data Analytics: Delivered thorough insights into online traffic and millennial visitors, making it easy to create personalized journeys.
Seamless Integration: Leading payment portals were integrated to increase the payment success rate, allowing Fanatic Sports to recover more revenue.