Customer satisfaction is the biggest differentiator today. When your CRM operates in isolation, it tells you only one chapter of the story. This creates multiple problems that affect every department. Do you experience any:
A sales rep makes a call to a high-value customer without knowing he raised a support ticket. What happens next is obvious and a consequence of disconnected sales and support systems. Your sales reps lack the full context to engage smartly.
An integrated CRM is like the central nervous system of your organization, providing you with everything in one place. Navsoft’s CRM integration services address the above pain points and deliver a multitude of benefits:
Every employee from sales to support will have access to the same real-time customer data. They can see all interactions and transactions in one place to deliver more personalized engagement.
An interconnected CRM automates the flow of information between systems. This reduces manual work and allows your employees to focus on customer-facing activities that drive revenue growth.
Your team can engage with customers more intelligently when they know the full context. A service agent can prioritize customers based on their lifetime value, and sales reps can deliver personalized pitches based on past behavior.
Create automated workflows that span across departments and applications. For instance, a closed-won deal automatically triggers an invoice in your ERP, a project in Asana, a customer onboarding journey in your marketing platform, and a notification in Slack.
You can build accurate dashboards and reports in your CRM that incorporate data from all sources. This allows you to correctly gauge critical cross-functional KPIs like customer acquisition cost (CAC), lifetime value (LTV), and marketing campaign ROI.
An integrated CRM is much easier to scale. As you adopt new tools or change your business processes, you can simply connect them to your central CRM hub rather than building complex point-to-point connections.
As a leading CRM integration services company, Navsoft can build reliable integrations that place your CRM at the center of your business. Here’s our comprehensive suite of integration services:
This is the most important integration for many businesses. We can connect your CRMs, like Salesforce and HubSpot, with ERPs like NetSuite, SAP, and Microsoft Dynamics 365. Sync customer accounts, sales orders, product catalogs, pricing, invoices, and payment data.
We create bidirectional data flow between your CRM and your marketing automation platform, like HubSpot, Marketo, or Pardot. Sync new leads, contact updates, marketing campaign engagement, and lead scores.
We connect your CRM to eCommerce platforms like Shopify, Adobe Commerce, or BigCommerce. Sync customer data, detailed order history, and even abandoned cart information for more personalized marketing.
Unify your customer-facing teams by connecting CRM with helpdesk software like Zendesk, Intercom, or Freshdesk. Provide teams with full visibility into the customer’s support history and prevent out-of-context calls.
Do you have a custom, homegrown system or a niche-specific CRM where a standard connector doesn’t work? We can build custom integrations from your CRM to any other system.
Got multiple systems to connect? We use leading middleware platforms like MuleSoft, Celigo, Jitterbit, or Workato to build a scalable and manageable "hub-and-spoke" integration architecture.
You are limiting yourself by not connecting CRM with other applications. Our CRM integration experts can turn it into the unified hub it was meant to be.
Explore CRM IntegrationsAs a top CRM integration services company, our expertise spans across a wide range of applications. We specialize in integrating your CRM with:
Choosing the right CRM integration architecture is critical for long-term success. Our experts can guide you through the options:
What they are: These are pre-built, often one-click connectors available in your CRM’s app marketplace, like the Salesforce AppExchange.
Best for: Simple, common use cases. e.g., connecting your CRM to Mailchimp.
Pros: Fast to deploy, low initial cost, supported by the vendor.
Cons: Often have limited functionality, minimal customization options, and may not handle complex data transformations or business logic.
What it is: A custom-coded, direct link is built between your CRM and one other application using their APIs.
Best for: Integrating with a single, critical legacy or proprietary system where no other option exists.
Pros: Highly customized to your exact requirements.
Cons: As you add more systems, this creates a brittle and tangled “spaghetti architecture” that is extremely difficult and expensive to maintain.
What it is: A modern CRM system integration approach where a central integration platform (the “hub”) connects to all your applications (the “spokes”), including your CRM.
Best for: Any business with more than two or three systems to connect, and any business planning for future growth.
Pros: Highly scalable, manageable, reusable connectors, centralized monitoring and error handling, and data transformation capabilities.
Cons: Can have a higher initial setup or subscription cost than a single P2P integration, but offers a much lower total cost of ownership over time.
At Navsoft, we have a wide and deep understanding of the entire CRM ecosystem. We build reliable integrations for the best solutions available on the market. Our certified consultants and developers have extensive experience with:
The right CRM integration architecture is the foundation. We can guide you through the best approach with CRM integration consulting.
Book My Consultation!Having the right CRM company by your side makes all the difference in using it to its fullest potential. Here’s why Navsoft stands out as an ideal choice:
We’ve been in the industry for decades, guiding multiple businesses across various domains to leverage CRM to achieve their objectives. We are business process consultants who start by understanding your end-to-end customer lifecycle.
As a leading CRM integration solutions provider, our expertise extends far beyond integration to the entire CRM ecosystem. We help you maximize the value of your technology investments.
We can help you select the right CRM solution for your requirements and create a detailed implementation roadmap.
Expert, end-to-end setup of new CRM instances or strategic overhauls of underperforming ones.
Securely and accurately migrating your valuable customer data from legacy systems into your new CRM platform.
Tailoring your CRM and building bespoke applications to meet your unique business requirements.
Providing continuous administration, proactive optimization, and expert support for your CRM instance.
Planning to implement an ERP? We can guide you through the entire process and prepare a comprehensive implementation roadmap.
A tangled technology stack will stop you from growing. Our experts can develop clean and scalable CRM system integrations that are built for future growth.
Build a Connected Business!
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