Customer service is a struggle for businesses relying on outdated support systems, disparate tools, or spreadsheets. The constant inefficiencies impact both support teams and customers. Does any of this sound familiar to you?
Do you find your customers having to repeat issues at every interaction, as the support agent doesn’t have a unified view of their previous interactions? This is incredibly frustrating for the customer and deeply inefficient for the team.
Salesforce Service Cloud implementation with Navsoft as your Service Cloud implementation partner directly addresses these challenges and helps you drive loyalty and business value through customer service.
Provide a consistent and connected experience across every channel. Service Cloud provides your agents with the entire customer conversation history in a single, chronological view. They can pick up right where the previous interaction left off.
The Lightning Service Console provides your agents with a unified, intelligent workspace that puts everything they need at their fingertips. It has a 360-degree customer view, knowledge articles, and case management tools all on one screen.
Once integrated with your sales, marketing, and commerce systems, the Service Cloud provides your agents with complete customer context. They can see purchase history, open opportunities, and recent marketing engagement.
We help you define and implement standardized case management processes, entitlement rules, and guided workflows. This ensures that every customer receives the same level of service at all times, regardless of the agent with whom they interact.
Salesforce Service Cloud AI helps you deflect a significant portion of routine cases with Agentic Self-Service. The AI agents run 24/7 and answer the majority of FAQs, even the complex ones, and smartly escalate critical queries to human agents.
Gain real-time visibility into every aspect of your service operation with customizable dashboards and reports. Track agent performance, monitor service level agreement (SLA) compliance, and analyze case trends to identify product issues.
As a leading Salesforce Sales Cloud consultant, we provide all the services you need to leverage Sales Cloud to its full potential under one roof.
As a leading Salesforce Service Cloud consultant, we create a roadmap for adoption, help you select the best tools, and customize your business processes to better align with the Service Cloud.
Our certified Salesforce CRM experts manage the entire project, configuring every aspect of Service Cloud to your needs. This includes setting up case management, omnichannel routing, knowledge base architecture, SLAs, and entitlement management.
Customize dashboards, reports, email templates, accounts, and contacts with the expertise of our certified Salesforce engineers. Salesforce Flow, Lightning components, and Apex code to build powerful automation and help you get the right fit.
Integrate Service Cloud with other applications to get a true 360° customer view. We integrate it with other clouds, ERP systems for access to order and warranty information, and asset management systems for tracking customer products.
We leverage Salesforce Service Cloud AI and Einstein to build sophisticated dashboards that track detailed service KPIs. We enable you to analyze case volumes and trends, measure agent productivity and capacity, and identify root causes of common issues.
Let our service cloud experts analyze your current configuration to check alignment and pinpoint areas for improvement, if any. We then provide a detailed report with a prioritized roadmap for optimization.
Let's design and implement a Salesforce Service Cloud solution that delights your customers and builds long-term relationships while making things easier for your team.
Elevate My Customer SupportSalesforce Sales Cloud is packed with features designed to make every member of your sales team more effective. Here’s a look at the features we can implement and how they empower both sales reps and their managers:
67% of customers prefer self-service. We leverage Service Cloud to build lively self-service communities that help resolve a major chunk of queries then and there, deflecting them from your human support team.
We leverage Salesforce Flow to automate complex, multi-step service processes without writing code. We also configure macros to allow agents to automate common, repetitive tasks like sending a follow-up email and updating a case status with a single click.
Manage all customer service channels in one place, be it a case, a chat, a phone call, or a social media post. Service Cloud instantly routes work items to the best-suited, available agent based on their skills and workload.
Manage the entire case lifecycle from creation to closure on the Service Cloud. We configure automated case routing, escalation rules based on SLAs, and parent-child case hierarchies to manage complex issues effectively.
This is your agent’s command center that provides everything they need to manage in one place. This includes customer data, case state, history, knowledge base, past interactions, and more.
This includes all the information agents need to close cases, from articles to troubleshooting guides. Salesforce Service Cloud AI recommends the right articles to agents and customers, empowering them to find answers.
Let Salesforce Einstein take care of chat-based support and free up your human team to focus on critical issues. Einstein Case Classification automatically classifies and routes incoming cases. Einstein Article Recommendations suggests the best knowledge articles to agents.
With this feature, customer service agents can easily collaborate with field workers to resolve cases. They can dispatch and track field workers to effectively deliver on-site support to customers.
As a top Salesforce Service Cloud service provider, we have deep expertise in implementing products to address specialized needs. These include:
We implement AI-driven Einstein bots to resolve issues independently. They can answer common questions, gather preliminary information from customers, create cases, and seamlessly hand off the conversation to a human agent when necessary.
Our Salesforce Service Cloud solutions help implement a powerful solution to enable intelligent appointment scheduling, smart dispatching of mobile workers based on skills and location, and a robust mobile app for managing work orders.
We implement live chat, SMS, and modern messaging apps like WhatsApp and Facebook Messenger and integrate them all into the Service Cloud. This enables you to deliver consistent support across all channels.
We implement Service Cloud Voice to provide agents with a seamless voice experience, complete with real-time call transcription, AI-powered analysis of call sentiment, and automatic linking of calls to customer records.
Salesforce offers 4 editions of the Service Cloud, so you can choose the right one according to your team size and complexity.
$25 USD/User/Month
This one is ideal for small businesses and provides marketing, sales, service, and commerce.
$100 USD/User/Month
A good choice for growing teams, it provides even more marketing, sales, service, and commerce tools.
$165 USD/User/Month
This CRM suite offers built-in AI and is ideal for larger, more complex service operations.
$330 USD/User/Month
This one comes with 24/7 chat support and is suited for enterprises demanding the highest level of support.
$550 USD/User/Month
The complete service CRM with built-in AI and unified data. One platform that does it all.
Let our experts analyze your requirements and business processes to guide you to the perfect fit with Salesforce Service Cloud consulting services.
Book My Consultation!Your choice of implementation partner is as critical as your choice of platform. Navsoft brings a unique blend of deep process knowledge and technical expertise that helps you achieve a successful implementation.
Having worked for decades in the field, we understand the nuances of contact center operations, field service management, and what it takes to build a truly customer-centric organization.
As a leading Salesforce Marketing Cloud services provider, our expertise extends beyond the Marketing Cloud to the entire Salesforce ecosystem. We help you create a truly connected business:
Future-proof your business by delivering the seamless, personalized support your customers expect and deserve with our Salesforce Service Cloud services.
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