Build a Powerful Digital Storefront With Salesforce Commerce Cloud Services​

Salesforce Commerce Cloud is a leading cloud-based eCommerce platform designed to help businesses create powerful, personalized, and scalable online shopping experiences for both B2C and B2B customers. It provides all the tools you need to manage your product catalog, promotions, orders, inventory, and deliver a seamless shopping journey across multiple channels.

Salesforce Commerce Cloud does a lot to power your online store! It handles everything from displaying your products beautifully and processing payments securely to managing inventory and fulfilling orders. More importantly, it uses Einstein AI to personalize the shopping experience for each customer with tailored product recommendations and search results. It also integrates seamlessly with your other Salesforce clouds (like Marketing and Service) to create a unified view of your customer.

The cost of Salesforce Commerce Cloud isn't a fixed price; it varies quite a bit depending on your business size, complexity, and how much you sell. Salesforce offers different editions, often priced as a percentage of your Gross Merchandise Value or on a pay-as-you-go model, plus potential add-ons for specific features. For example, some editions start at 1% of GMV, while premium enterprise versions require custom quotes. To get an accurate idea of what it would cost for your specific needs, it's best to consult with a Salesforce Commerce Cloud partner like Navsoft.

Salesforce Commerce Cloud is used to power diverse digital commerce strategies for both B2C and B2B companies. For B2C, it's used to create engaging online stores, manage product catalogs, run promotions, process orders, and provide personalized shopping experiences through AI-driven recommendations. For B2B, it offers specialized features like custom catalogs, negotiated pricing, and quick order forms to serve business buyers. Beyond direct sales, it's also used for enabling omnichannel retail and inventory management.

Salesforce Commerce Cloud is used by a wide range of companies, from established global brands to rapidly growing mid-market businesses. It's particularly popular among retailers, consumer goods companies, and brands that require a highly scalable, flexible, and feature-rich eCommerce platform capable of delivering personalized experiences. It's suited for businesses that operate with both B2C and/or B2B models and want a unified platform to manage their online sales.

Salesforce acquired the company Demandware in 2016, and it was subsequently rebranded as Salesforce Commerce Cloud. While Demandware itself had been in the eCommerce platform space for many years prior to this acquisition, the official launch of "Salesforce Commerce Cloud" as part of the Salesforce ecosystem, with its deep integrations into the Customer 360 platform, occurred shortly after the acquisition in 2016.

Headless commerce is an architectural approach where the front end is completely separated from the back end. Commerce Cloud fully supports headless commerce through its APIs. This gives businesses ultimate flexibility to power any custom front-end experience, whether it's a custom mobile app, a Progressive Web App (PWA), an in-store kiosk, or even IoT devices.

Commerce Cloud is built on a highly secure and scalable cloud infrastructure designed specifically to handle massive traffic spikes. Its Unmatched Scalability means it can effortlessly manage the increased load during peak periods like Black Friday or flash sales, preventing slowdowns or crashes. Salesforce continuously invests in its global infrastructure and auto-scales resources as needed.